1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of Xpanair’s website, platform, products, software, consulting services, and related offerings.

By accessing our website, creating an account, submitting information, purchasing services, or engaging Xpanair in any capacity, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. About Xpanair

Xpanair is a business expansion platform that helps companies identify, evaluate, establish, and scale opportunities in international markets.

Our services may include market intelligence, market-entry planning, compliance support, incorporation support, business development, strategic advisory services, documentation support, logistics support, finding and maintaining contact with international buyers for your business, software tools, automation systems, AI-powered products, and other business expansion solutions.

Xpanair is not a law firm, accounting firm, investment adviser, regulated financial institution, or government authority. Any information provided by Xpanair is for business and commercial purposes only and should not be relied upon as legal, tax, financial, investment, or regulatory advice.

3. Services

The scope, deliverables, timeline, and fees for any engagement will be defined in a proposal, statement of work, service agreement, subscription plan, or other written agreement between the parties.

Xpanair may modify, improve, suspend, or discontinue any service, feature, or platform functionality at its discretion.

Xpanair reserves the right to decline or terminate engagements that present legal, regulatory, reputational, operational, or ethical concerns.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information.
• Maintain the accuracy of information provided during an engagement.
• Cooperate with reasonable requests for information and documentation.
• Ensure your business activities comply with applicable laws and regulations.
• Obtain independent professional advice where necessary.
• Use Xpanair’s services only for lawful purposes.

Xpanair is not responsible for delays, errors, or losses resulting from inaccurate information, incomplete documentation, client inaction, third-party conduct, or circumstances outside our control.

5. Fees and Payment

Fees are payable according to the applicable proposal, invoice, subscription plan, or service agreement.

Unless otherwise agreed:

• Invoices are due within fourteen (14) days of issuance.
• Fees paid for completed work are non-refundable.
• Xpanair may suspend services for overdue accounts.
• Clients remain responsible for any third-party costs, government fees, registration fees, taxes, duties, or expenses incurred during an engagement.

6. Confidentiality

Each party agrees to protect confidential information received from the other party and to use such information only for purposes directly related to the engagement.

Confidential information includes non-public business, commercial, technical, operational, financial, strategic, and regulatory information, whether disclosed verbally, electronically, visually, or in writing.

Xpanair will not disclose a client’s trade secrets, proprietary technology, confidential manufacturing processes, customer lists, pricing formulas, unique operational methods, or other information that would reasonably reveal a client’s competitive advantage.

However, nothing in these Terms prevents Xpanair from using general experience, knowledge, skills, methodologies, insights, observations, trends, and learnings gained through engagements to improve its own services, systems, products, and operations.

For example, Xpanair may identify that multiple Pakistani manufacturers entering GCC markets face similar certification challenges and may use that insight to improve its playbooks, software, research, methodologies, and client services. Xpanair will not disclose which clients contributed to that insight or reveal confidential information belonging to any specific business.

Confidentiality obligations shall survive termination and remain protected for as long as they remain trade secrets under applicable law.

7. Intellectual Property

All intellectual property owned, developed, licensed, or used by Xpanair remains the exclusive property of Xpanair.

This includes:

• Methodologies
• Frameworks
• Playbooks
• Templates
• Standard operating procedures
• Research methodologies
• Databases
• Market intelligence systems
• Software
• Automation systems
• AI systems and models
• Workflows
• Processes
• Reports
• Training materials
• Proprietary know-how

Clients retain ownership of information, documents, and intellectual property they provide to Xpanair.

Upon full payment, clients receive a limited, non-exclusive licence to use deliverables prepared specifically for their engagement for internal business purposes.

Unless expressly agreed otherwise in writing, clients may not reproduce, sell, distribute, sublicense, commercialise, or create derivative products from Xpanair’s methodologies, systems, frameworks, software, or proprietary materials.

Xpanair may create, retain, and utilise aggregated, anonymised, statistical, or de-identified information that does not identify a client, individual, product, transaction, trade secret, proprietary technology, confidential business process, or commercially sensitive strategy.

Such information may be used to develop market intelligence, industry benchmarks, software improvements, automation tools, AI systems, operating procedures, playbooks, training materials, and future products or services.

8. Data and Platform Improvement

Where clients use Xpanair software, AI systems, automation tools, or digital platforms, Xpanair may use anonymised and aggregated usage information to develop market intelligence, industry benchmarks, software improvements, automation tools, AI systems, operating procedures, playbooks, training materials, and future products or services.

Under no circumstances will Xpanair sell Client Confidential Information or intentionally disclose confidential client information to competitors or unrelated third parties.

9. No Guarantee of Results

Business expansion, market entry, regulatory approvals, commercial success, fundraising, partnerships, and international growth depend on numerous factors beyond Xpanair’s control.

Accordingly, Xpanair does not guarantee:

• Revenue outcomes
• Market-entry success
• Regulatory approvals
• Commercial partnerships
• Customer acquisition
• Funding outcomes
• Business growth
• Any specific commercial result

All services are provided on a best-efforts basis.

10. Third-Party Services

Xpanair may introduce clients to third-party service providers, including legal professionals, incorporation agents, logistics providers, consultants, software vendors, banks, accountants, or regulatory specialists.

Such introductions are provided for convenience only.

Any agreement with a third party is solely between the client and that third party, and Xpanair accepts no responsibility for the performance, actions, omissions, or outcomes of third-party providers.

11. Limitation of Liability

To the maximum extent permitted by law:

• Xpanair’s total liability arising from any engagement shall not exceed the fees paid to Xpanair during the twelve (12) months preceding the event giving rise to the claim.
• Xpanair shall not be liable for indirect, incidental, consequential, punitive, special, or exemplary damages.
• Xpanair shall not be liable for loss of profits, revenue, business opportunities, goodwill, contracts, anticipated savings, or data.
• Xpanair shall not be liable for actions taken by governments, regulators, financial institutions, customs authorities, or other third parties.

Nothing in these Terms excludes liability that cannot legally be excluded.

12. Termination

Either party may terminate an engagement in accordance with the applicable service agreement.

Xpanair may immediately suspend or terminate services if:

• Fees remain unpaid.
• False or misleading information is provided.
• The client engages in unlawful or unethical conduct.
• Continuing the engagement creates legal, regulatory, reputational, or operational risk.

Termination does not affect accrued rights, outstanding payment obligations, confidentiality obligations, or intellectual property rights.

13. Website and Platform Use

You agree not to:

• Use the website or platform for unlawful purposes.
• Attempt unauthorised access to systems or data.
• Interfere with platform functionality.
• Reverse engineer software or systems.
• Copy, scrape, extract, or reproduce content without permission.
• Introduce malicious code or harmful materials.

Xpanair may suspend or restrict access where necessary to protect its systems, users, or business interests.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of UK.

The parties agree to attempt good-faith negotiation before commencing formal proceedings.

15. Changes to These Terms

Xpanair may update these Terms from time to time.

Updated versions will be published on our website and will be emailed to the clients. 

Continued use of the website, platform, or services constitutes acceptance of the revised Terms.

16. Contact Information

Xpanair

Email: inquiries@xpanair.com