1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your use of the Xpanair website at xpanair.com and your engagement with Xpanair’s consulting and market entry services. By accessing our website or entering into a service agreement with us, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or engage our services.

2. About Xpanair

Xpanair is a B2B consulting firm that helps Pakistani small and medium-sized enterprises (SMEs) expand into international markets. Our services include strategic market entry planning, legal and regulatory compliance guidance, business development support, and export strategy execution.

Xpanair operates as a consulting and advisory firm. We are not a law firm, financial institution, or licensed legal or financial advisor. Nothing in our services constitutes legal advice, financial advice, or investment recommendations.

3. Services

3.1 Scope of Services

Xpanair provides the following categories of services to clients:

• Strategic Incorporation: Guidance and support for establishing legal business entities in target international markets
• Remote Business Development: Market entry support without requiring physical presence in target markets
• Demand-Based Supply Models: Export-first strategies to test market demand before full commitment
• Market Research and Intelligence: Research, analysis, and insights on target markets, competitors, and regulatory environments
• Compliance and Documentation Support: Assistance with export documentation, regulatory requirements, and compliance processes

3.2 Service Delivery

All services are delivered based on a mutually agreed scope of work, timeline, and fee structure documented in a formal service agreement or proposal. Xpanair reserves the right to decline any engagement that falls outside our areas of expertise or that we deem incompatible with our values and standards.

3.3 No Guarantee of Outcomes

While Xpanair uses best efforts to deliver quality consulting services, we do not guarantee specific business outcomes, revenue results, market entry success, regulatory approvals, or any other performance metrics. International business expansion involves inherent risks and uncertainties beyond our control.

4. Client Responsibilities

As a client or prospective client of Xpanair, you agree to:

• Provide accurate, complete, and up-to-date information required for service delivery
• Disclose any material facts that may affect the services or regulatory compliance
• Respond to requests for information, documents, or approvals in a timely manner
• Ensure that your business activities comply with all applicable laws in Pakistan and target markets
• Obtain independent legal, financial, or regulatory advice where required
• Not engage Xpanair for any purpose that is unlawful, deceptive, or harmful

Xpanair shall not be held liable for delays or failures in service delivery caused by the client’s failure to meet these responsibilities.

5. Fees and Payment

5.1 Fee Structure

Fees for Xpanair services are agreed upon in writing prior to commencement of any engagement. Fees may be structured as fixed project fees, monthly retainers, or milestone-based payments, as specified in the service agreement.

5.2 Payment Terms

Unless otherwise agreed in writing:

• An initial deposit or advance payment may be required before work commences
• Invoices are payable within 14 days of issuance
• Late payments may attract a late fee as specified in the service agreement
• All fees are exclusive of applicable taxes unless stated otherwise

5.3 Refund Policy

Fees paid for work already commenced or completed are non-refundable. Refunds for unused portions of prepaid engagements may be considered on a case-by-case basis at Xpanair’s sole discretion. Any refund terms specific to an engagement will be documented in the service agreement.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary, sensitive, or non-public information shared during the course of the engagement. This includes but is not limited to:

• Business strategies, plans, and financial information
• Client identity and contact information
• Market research, reports, and proprietary methodologies
• Pricing, proposals, and contract terms

Confidentiality obligations survive the termination of any service agreement for a period of three (3) years. This clause does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

7. Intellectual Property

7.1 Xpanair Materials

All content on the Xpanair website including text, graphics, logos, methodologies, templates, and reports are the intellectual property of Xpanair. You may not reproduce, distribute, or use any of this content without our prior written consent.

7.2 Deliverables

Upon full payment of agreed fees, clients receive a licence to use the deliverables produced specifically for their engagement. Xpanair retains ownership of all underlying methodologies, frameworks, and tools used in producing deliverables.

7.3 Client Materials

Any documents, data, or materials provided by the client remain the intellectual property of the client. Xpanair will use such materials solely for the purpose of delivering agreed services.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• Xpanair’s total liability for any claim arising from our services shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim
• Xpanair shall not be liable for any indirect, incidental, consequential, or special damages including loss of profits, loss of business, or loss of data
• Xpanair is not liable for outcomes resulting from client decisions made based on our advisory services
• Xpanair is not responsible for regulatory changes, government decisions, or market conditions beyond our control

Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded by law.

9. Disclaimer of Warranties

Xpanair’s website and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding:

• The accuracy, completeness, or timeliness of information on our website
• The suitability of our services for any particular purpose
• Uninterrupted or error-free operation of our website
• The success of any market entry strategy or business expansion initiative

You use our website and services at your own risk.

10. Third Party Services and Referrals

In the course of delivering services, Xpanair may recommend or introduce third-party service providers including legal advisors, incorporation agents, logistics partners, or financial institutions. Such introductions are made in good faith based on our assessment of fit.

Xpanair does not endorse, warrant, or accept responsibility for third-party services. Any agreements entered with third parties are solely between the client and that party. Xpanair is not liable for any outcomes arising from third-party engagements.

11. Termination

11.1 Termination by Client

Clients may terminate a service engagement by providing written notice as specified in the service agreement. Fees for work completed up to the date of termination are payable in full.

11.2 Termination by Xpanair

Xpanair reserves the right to terminate any engagement with immediate effect if:

• The client provides false or misleading information
• The client engages in unlawful or unethical business practices
• The client fails to make payment as agreed
• Continuing the engagement would place Xpanair in breach of any law or ethical obligation

11.3 Effect of Termination

Upon termination, all outstanding fees become immediately payable. Confidentiality and intellectual property obligations survive termination. Each party shall return or destroy the other’s confidential materials upon request.

12. Website Use

By accessing xpanair.com you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorised access to any part of the website or its underlying systems
• Not copy, scrape, or reproduce website content without permission
• Not transmit any harmful, offensive, or disruptive content through the website

Xpanair reserves the right to restrict or terminate access to the website at any time without notice.

13. Governing Law and Disputes

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms or any service engagement with Xpanair shall first be subject to good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, the parties agree to pursue mediation before initiating formal legal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive relief from a competent court.

14. Changes to These Terms

Xpanair reserves the right to update or modify these Terms at any time. Changes will be posted on our website with a revised date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

For active client engagements, material changes to Terms will be communicated directly and will not affect existing service agreements unless mutually agreed.

15. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us:

Xpanair

Email: pirvacy@xpanair.com

Website: xpanair.com